Support Live Chat
How can I communicate with the writer working on my order?
You are free to talk to your writer in the secure and convenient message system. In case of having an urgent inquiry, you can always contact our support managers and they will forward your message to the writer right away.
Will I be able to check my paper for plagiarism?
When you pay for “The Plagiarism check” VIP service when placing an order, you will receive a link to ThePlagiarism.com. By clicking on this link, you will be redirected to the newly created account where you will be able to check any paper up to 1000 words free of charge within one year.
Can you complete my urgent order?
Our company has vast experience in completing urgent assignments. If you have any doubts regarding the order completion, you will need to contact our support managers and they will inform you if your assignment can be done.
I already have a part of the paper. Can you finish it for me?
Yes, one of our writers can finalize your paper for you. In case of having any questions regarding the order placement, feel free to contact our support team via email, Live Chat, or phone.
What is your pricing policy?
The price for your order depends on many factors. In particular, it depends on the number of pages, the urgency, and the writing level needed. To figure out the cost of your order, you will need to check the “Prices” section or get in touch with our support representatives.
Can we negotiate the price?
The prices on our website are stable. However, you can always get in touch with our support managers and discuss the price. At our writing service, we have a great discount system, thus the chances are high that you will get a discount on your order.
The professor asked me to add an extra page. How should I pay for it?
To do it, you will need to log in to your account, click on the Additional Order next to your order and submit the order form. The system will automatically redirect you to the payment page. You can be certain that both your orders will be linked together. In case of having any difficulties with placing an order, you can always contact our support managers and ask them to place an additional order for you.
Should I provide my personal phone number?
No, you are not obliged to do this. However, you should understand that your valid e-mail and phone number will significantly facilitate our communication, thus we strongly recommend you provide us with your valid contact information.
Why can’t I pay for my order?
If you see the ‘payment/authorization failed’ error, you need to use another device/browser/bank/payment processing company.
Will you assist me with a very challenging paper?
Yes, our seasoned writers can cope both with simple high school essays and sophisticated undergraduate projects. No matter how challenging your task is, we will find an appropriate expert, who will take good care of your task. However, if you have any worries about your task completion, you can get in touch with our support managers asking if we have a suitable writer for your assignment. After getting the confirmation, you can make an order on our website.
I have made a mistake choosing the wrong urgency. What should I do to receive my paper earlier?
Yes, we can follow your request and deliver your paper earlier. However, in accordance with our policies, you will be asked to pay a little compensation that will be needed to cover the writer’s urgent work. The amount of compensation depends on the amount of the deadline you want to cut. For example, if you have ordered your paper with an 11-day urgency, but now you need your paper to be delivered to you in 2 days, you will need to pay the difference in prices between these two urgencies. You will need to contact our support managers asking them to check the amount of compensation manually on the website and one of them will send you a payment link. Once the compensation order is verified in the system, you will get your order according to a new deadline.
How do I know that the writer is working on my order?
To get this information, you will need to log in to the system and check it. Once the order is verified in the system, it will have the status “New.” As soon as the writer is assigned, it will have the status “Processing.” Finally, when the order is completed and uploaded to the system, you will see that it has the status “Sent.” Another way to be informed about any updates and changes happening to your order is to order our VIP service that is called SMS notifications. This means that you will get updates through text messages every time the status of your order is changed.
How can I know that my paper will be proofread?
We encourage our customers to order our VIP services when placing an order. One of such services is called “Get an order proofread by an editor.” You just need to click on this service and it will be added to the total cost of your order. In such away, you can be sure that your paper will be carefully edited by one of our quality assurance managers.
Will you share my private information with anyone else?
No, the personal information of our customers is carefully protected by the best encryption systems. We take full responsibility for keeping all the information of both our writers and customers safe and secure. To avoid any privacy issues, we have implemented a rule that does not allow any of our writers to figure out the name, gender, and other personal information of the customer. At the same time, our customers cannot get writers’ personal information as well.
Should I still pay for a preferred writer if I select the supreme level of quality?
If you select the supreme level of quality, you can be certain that your order will be assigned to one of our top 30 writers having sufficient expertise and background in your subject area. Besides, you will receive a free plagiarism report ensuring authentic content in your paper. However, if you want to cooperate with a specific writer, you will need to choose a preferred writer’s option that will enable you to know that this writer will be assigned to your order. The managers of our Writing Department will ensure that your order will go directly to your preferred expert.
I have some problems with paying for my order. What can I do?
Our team does not work with payments directly. Therefore, if you are having any payment issues, we recommend you try another debit/credit card or use another payment method. Besides, you may try to pay for your order using another device or browser. In case of having any questions, feel free to contact our support managers.
Can you take my online test?
Yes, we provide our customers with assistance with their online tests. When choosing the order type, you will need to choose an “Online Exam” service. Pay attention that if you want us to take your test successfully, you will need to provide us with all the important information about your assignment including the files, materials, lectures, and books, so that your writing assistant could get prepared for it. What is more, you will need to indicate the deadline, time zone, and duration of your test. Finally, you will need to provide valid login details so that we could access your test easily.
How much time can it take to assign a writer?
We always do our best to assign writers in the shortest time possible. This process may take from a few minutes to several hours. Sometimes, it can take longer depending on the writer’s availability, deadline chosen, complexity, etc.;
Can I receive a draft for my paper?
Yes, you can add a 1-page draft service when placing an order. The draft will be available to you after 50% of the selected deadline. Keep in mind that this service is a paid one.
How can I get my paper?
As soon as your assigned writer finishes working on your paper, you will be notified via email that your order has been finished. Still, prior to the deadline, check your personal account page from time to time. You will be able to look through the paper and download it only through your personal profile page.
What if I am not satisfied with the content and overall quality of the finished paper?
If you would like the writer to make some changes or additional modifications to the paper content, you can apply for a free revision and ask the write to make some changes. Here it is really important to send as detailed revision request as possible. It should be clear to the writer which specific changes should be made and hat is wrong with the paper. You should also specify the exact time the writer has to revise the paper. In case some substantial changes are required, there will be a need of additional payment.
What to do if I do not remember my password?
Before you order your first essay at custom-writing.net you will need to create your personal profile and select a password. In case you forget it later, you should use the option "click here if you have forgotten your login or password." This option will help you restore the password.
Is there a risk that I will receive a plagiarized paper?
Every paper written by our writers’ team is written from scratch. Therefore, the content is original. Besides, we check each paper via special anti-plagiarism software that is recommended by professors of many renowned universities. Still, you should realize that we cannot check your paper via all the existent anti-plagiarism programs. Sometimes, the paper might include paraphrased text. Therefore, we recommend that you also check your paper via TurnItIn and then send us a plagiarism report in case some valid plagiarism was detected.
What makes you different from other similar custom writing services?
First and foremost, we occupy the leading position on the market of custom writing services due sot the fact that we offer plagiarism-free and original papers. Our company is the first one to conduct a thorough and strict hiring procedure where we check all writers' credentials and qualifications. Unlike numerous online writing companies (that are actually complete fraudsters), we offer original papers written from scratch according to individual requirements. We never rewrite papers from other orders or take previously written papers.
What shall I do if I am totally dissatisfied with the paper I get?
In case the writer ignored your specific requirements, you are free to ask for a free revision. If your ordered paper is less than 20 pages, you have 48 hours to send a revision request free of charge. In case the paper you have ordered is long (20 pages and more), you have 30 days to apply for a free revision.
Can I get in touch with the writer who has been appointed to work on my order?
We are accessible 24/7 and this is another reason why we are renowned as the most reputable company. You can get in touch with your assigned writer or the company administration at any time suitable for you. Besides, we provide different options for communication with the customer support service: live chat, phone or email. When you need to get in touch specifically with the writer, you need to log into your account and use the messaging system.
Why should I believe that you are really the best writing service?
The high-quality papers, top-notch service, and privacy guarantees are invaluable assets that our company can boast of. All writers hired by our company are experienced and professional enough to provide academic papers of the best quality. We make sure that all orders that you buy from us will be delivered on time without any delays. Moreover, our expert writers pay special attention to referencing sources according to the required academic styles. What is more, customers are allowed to send free revision requests within 48 hours after the deadline expiration. Our constantly returning customers are the best indication that our company is the best of the best.
Can I get a discount for my order?
We strongly value our customer base and make everything possible to make the prices as affordable as possible for very student. We do understand that many students are living on a limited budget, but it should not be the reason for denying themselves custom writing services. Even despite the fact that the prices we set on the website are quite reasonable, we also provide special offers and attractive discounts. To get more information about them, please carefully read the Discounts section on the website.
Can you provide me with a guarantee that I will get a 100% original paper written from scratch?
Every paper that you order from us is custom written according to specific individual requirements. Besides, we provide a plagiarism report as a proof that the paper is free from plagiarism. In case you need the report and would like to carefully look through it, please contact the customer support service. As soon as you confirm that you have received and approved the paper, you will be immediately sent the report.