In most cities worldwide, getting a taxi is often a complex, unreliable, and uncomfortable process. Uber is the technology platform that has improved this experience by implementing the application-based service to link the community drivers with the potential passengers. Uber uses modern ways of communication and innovative technologies in order to meet the client’s needs more efficiently. As a result, such approach has created unprecedented competition in the sphere of transport services. Overall, the analysis of problems, controversies, and people’s opinions about Uber reveals both the disadvantages of the service and the reasons for its popularity.

Prices of services that we can do

First Order Discount 15% OFF

Background Information About Uber and Areas of Research

The service of Uber is organized in an accessible and easy way. In order to use the service, both passengers and non-commercially licensed drivers should install the Uber application that conveys the location of a potential client to the drivers through GPS technology. The client also receives the information about the driver’s car and their picture. Having such data, a person can easily identify the car and the driver, which ensures safety, convenience, and simplicity of the process. When the ride begins, the customer is charged a distance variable fare (Rogers, 2015). Such algorithm of the Uber ride has made the service popular worldwide.

Apart from researching the general information about the Uber service, it is necessary to analyze the main problems connected with the company. While Uber is trying to integrate into the modern world, this process is associated with certain legal, social, and economic consequences (Edelman, 2015). Therefore, addressing the problems may help to understand how Uber drivers work and what rights and obligations they have. Another area of the research lies in the study of controversies. Due to the fact that Uber is an innovative form of transport service, it inevitably entails serious controversies, mainly connected with the legal sphere. In fact, there exists a number of legal frameworks that could regulate the operation of transportation network companies (TNC) (Edelman, 2015). At the same time, services like Uber find ways to circumvent the laws that do not fit their work policy. Lastly, people’s opinion is fundamental to both the development of the service and the analysis of the effective and weak sides of Uber. It is essential to highlight the feedback of drivers and passengers, as they constitute the core of the company. In brief, analyzing problems, controversies, and people’s opinion is vital for characterizing the Uber service.

Writing Quality Levels

Make the right choice and het highest quality document

Standard

We make sure that we find an appropriate writer specialized in the field of study you order the paper within. The paper will be delivered on time, in accordance with the deadline specified. And we guarantee the quality.

Premium

The order is being assigned rapidly to one of our professional writers. It also includes a “detailed plagiarism check” option - the plagiarized check’ report is provided to you as an attachment to the email and will include comments from one of our Editors about plagiarism check results.

Supreme

In addition to plagiarism check, customers, who ordered the supreme quality of writing, get papers written by one of our top 30 native-speaking writers. If you want your order to be the highest priority, choose this option.

Problems Associated with Uber

If drivers accept the ride, they are provided with a name, address, and passenger rating. Nevertheless, this system still poses some considerable problems. First, if the driver refuses numerous rides, they will be penalized with time. Second, it is the driver’s responsibility to drive and find the place where the passenger is waiting. Often, the drivers have to search for the person and to call them because they may have received the ambiguous information via the application (Rogers, 2015). On the other hand, such difficulty may be connected with the lack of navigation knowledge. In fact, there is no need for Uber drivers to pass any formal trainings and exams in regard to the geography of the city. Hence, they are dependent on the use of GPS technology, which may be misleading. Although the Uber application has an in-built map, many drivers refrain from using it because of its unreliability and wrong navigation system (Gl?ss, McGregor, & Brown, 2016). Another problem is related to the opinion that Uber exploits its drivers. Due to the fact that Uber does not identify drivers as employees, calling them freelance contractors instead, people do not have regular salaries and healthcare security, and they are not covered by insurance in contrast to a full-time employee (Edelman, 2015).

In addition, Uber enables discrimination among drivers and passengers. First, the passengers with disabilities express numerous complaints about receiving refusals of transportation by Uber drivers. Although the Americans with Disabilities Act (ADA) states that drivers cannot reject a passenger on the basis of disability, on the Uber’s page for drivers, there is a written permission to choose whom to give a ride. Moreover, there is no prohibition of discrimination, although many people face it because of race, gender, and social status. Remarkably, not only passengers suffer from such attitude. The Uber rider-feedback model demonstrates that drivers are also affected by discriminatory incidents. For example, passengers may give bad reviews and low grades to drivers with the racial-minority background (Rogers, 2015). Thus, such policies of the company form serious problems that drivers and passengers have to face.

Controversies

The biggest controversy connected with Uber lies in the definition of its service and the company’s statements about its functioning. Although Uber describes the service as “ride-sharing,” this definition is controversial and inaccurate (Rogers, 2015, p. 87). In fact, this service cannot belong to the sector of sharing economy because the driver has to invest their time and efforts to meet the client’s needs and to accomplish the requested journey. Thus, Uber represents the innovative capitalist form of car hire services governed by supply and demand. From a legal perspective, Uber presents the main controversy related to the operation permission. Although Uber drivers perform the functions of taxi drivers, Uber contractors do not have to receive a license to be eligible for work (Edelman, 2015). The defining characteristic of TNC makes Uber a “prearranged transportation” because passengers order rides by using an application (Edelman, 2015, p. 3). Such service cannot be considered as a taxi service, and thus, legal regulations cannot be applied to Uber. Overall, many people acknowledge that Uber can be characterized as an illegal taxi service which may circumvent the traditional taxi laws (Rogers, 2015). In addition, although Uber advertises its safest rides, the company does not do much to ensure that the drivers are experienced and that the information they provide about their professional skills is verified. Uber checks only their criminal record registered within the period of the last seven years. This fact proves that instead of working on ensuring maximum safety, Uber is against legislation that focuses on the implementation of higher safety requirements (Edelman, 2015). Thus, this kind of attitude toward law seriously undermines Uber’s accountability and people’s safety.

People’s Opinion

Many people who are otherwise employed support the flexibility that Uber application gives to them. As a result, Uber significantly supplements the income people receive from other jobs, giving them a chance to work fewer hours than taxi drivers and most importantly, to be in a position to choose when and how to work (Gl?ss et al., 2016). Some drivers confess that it is a social aspect that motivates them most, with income playing a secondary role. For example, many people drive from time to time and only for social interaction with others. Moreover, the majority of drivers call the registration process “effortless” because there is little interaction between the Uber company and a potential driver (Gl?ss et al., 2016, p. 1638).

Five Easy Steps to Getting a paper:

Find how our writing service works.

Step 1. Make an order as soon as possible!

After placing an order you can automatically log in to your account at our website. There you will be able to communicate with your writer, support team and upload additional information upon your request.

Step 2. The more information you provide, the better!

When placing an order, fill out the form carefully. Fill in only the correct information. In our order form, there is a field for your instructions in which you can indicate your requirements and wishes to the writer.

Step 3. Download the paper from your email or dashboard!

After the writer finishes working on your paper, you can download it from the email or from your dashboard. If you want to get an instant notification about the completion of your paper, we recommend using SMS notifications from VIP services.

Step 4. Check the paper!

We have a revision policy. The client can ask the writer to revise the paper if there are some mistakes evident. A free revision is available within two days after the deadline ends. You can extend the revision period with a VIP service - extended revision for 4 days.

Step 5. Rate our service

We always listen to our сustomers. You can write a review about your experience with us if you want. Just use the form to contact us or send it to our email [email protected]. You can also read the reviews of our сustomers on the reviews page.

Many people opt for the Uber service due to the comfort of ordering the ride. Thus, instead of calling a dispatcher and waiting outside for a long time in uncertainty whether the taxi is going to arrive or not, Uber users can order a car from indoors and observe the driver’s location in real-time, in relation to the pick up place (Gl?ss et al., 2016). Despite possible risks connected with stepping into a stranger’s car, many passengers prefer Uber drivers to regular taxis, stating that private vehicles are maintained better and that the relationship between the Uber driver and the client is more straightforward and comfortable (Gl?ss et al., 2016), thus satisfying the client’s need for social interaction.

Conclusion

The emergence and further popularization of Uber have conditioned considerable changes in all aspects of a traditional form of taxi driving. The introduction of new technologies has made the work of the drivers more flexible and at the same time, more demanding. Despite the mainly positive feedback about the service, Uber is criticized in terms of not following all the laws and undermining the passenger’s safety because of insufficient verification of its drivers. Moreover, Uber drivers lack geography knowledge of the city and may both face and demonstrate incidents of discrimination. Thus, only the thorough analysis of the problems and controversies may help to change the service for the better.

Reviews

Rate 4.8 from 5 from 2000 rating

Howard, Canada

I have once had experience cooperating with a custom writing service, but I was not happy about it. With your company, however, it all went well. View all

Edward, the UK

I have already placed five papers or so. I will surely continue cooperating with your company. You care for customers: you provide round-the-clock customer support help, revision option – I greatly value that. View all

Carol, Canada

I couldn`t even expect that I would get such a fantastic paper. View all

Ashley, Australia

When I got that math assignment, I could not even imagine that there would be some person who would help me out. Thank you, guys. View all

Zach, the UK

If it were not for you guys, I would not be able to tackle numerous writing assignments. Thank you a lot for helping me out. View all

Andrew, the UK

You have managed to organize my paper logically and consistently. All sources were taken from peer-reviewed journals and were adequately cited. View all

Cody, the UAE

For my research paper, I was promised that I will get a writer with ample background knowledge about my topic. I am not sure about his background but the writing style is amazing. He provided me with a strong paper with a great structure and I just added a few examples. In the end, I got an A and it felt like a team work. 4* View all

Lenny, the USA

The money paid for the service is worth it. The paper adhered to all requirements of my professor. I will order papers from you in the nearest future. View all

Discount applied successfully